Marcia is an editor and content writer for SAP Customer Experience, and also the Managing Editor of The Future of Customer Engagement and Experience.

A professional skilled in crafting content that draws the reader in, she was previously the marketing content manager at CallidusCloud, which was acquired by SAP in 2018.

She began her career in newspapers, where her work won regional journalism awards, and has worked in editorial roles for several B2B publications, including Network Computing, CRN, and TechTarget data security-focused sites.