{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/#CollectionPage","headline":"Customer Experience Category","description":"

What is customer experience? The entirety of every interaction that a customer (or potential customer) has with your brand. Learn how to master CX strategy by reading through our expert archives.<\/p>\n

Some of the CX topics covered include:<\/p>\n

    \n
  1. Customer experience management<\/li>\n
  2. Customer experience strategy<\/li>\n
  3. Customer experience and customer service<\/li>\n
  4. B2B customer experience<\/li>\n
  5. B2C customer experience<\/li>\n
  6. How CX applies to the employee experience<\/li>\n
  7. Manufacturing and customer experience<\/li>\n
  8. Sales and customer experience<\/li>\n
  9. How to create a CX for your entire organization<\/li>\n
  10. Customer experience software<\/li>\n
  11. How to develop consumer trust via CX<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/19\/social-sustainability-definition-examples\/","headline":"Purpose and the C-suite: Social sustainability is mission-critical","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/19\/social-sustainability-definition-examples\/","datePublished":"2022-07-19","dateModified":"2022-07-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/19\/social-sustainability-definition-examples\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/#Person","name":"Jen 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