[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"What is absolutely indisputable is this: As we enter 2022, CX needs a reset to put the customer at the center of the design experience.","name":"The customer \u2013 not the org chart \u2013 must be at the center of the design and user experience ","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Answer"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"2022 commerce trends: 5 ways brands must adapt","text":"<p>Every commerce purveyor needs to push their teams for preparedness with regard to these trends:&nbsp;<\/p> <ol> <li>Tech stacks will make or break how you get to market &ndash; no matter B2C or B2B<\/li> <li>Brands must move beyond one-dimensional data sets&nbsp;for real visibility<\/li> <li><a href=\"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/\">Customer service<\/a>&nbsp;has evolved and can tie directly to product issues, logistics, and return management&nbsp;<\/li> <li>Trust matters &ndash; and part of that trust is about compliance&nbsp;with regard to&nbsp;GDPR and local privacy laws&nbsp;<\/li> <li><a href=\"https:\/\/news.sap.com\/2021\/07\/sap-intelligent-returns-management-consumers-retailers-environment\/\">Returns are the biggest profit destroyer for brands&nbsp;<\/a>&ndash; a strong focus on personalization is necessary&nbsp;<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"<p>How well are you&nbsp;organized&nbsp;to&nbsp;surface&nbsp;the best expertise that sits across your demand and&nbsp;<a href=\"https:\/\/www.the-future-of-commerce.com\/supply-chain\/\">supply chain<\/a>&nbsp;to provide a satisfactory response&nbsp;that in turn generates&nbsp;the most optimal customer experience?&nbsp;In turn, how integrated can&nbsp;reverse logistics&nbsp;be into your CX tech&nbsp;tapestry&nbsp;to drive both ease of&nbsp;returns&nbsp;for the customer and accuracy of process to reduce&nbsp;the costs of restocking?&nbsp;<\/p>","name":"The burning customer service question for 2022:","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"The customer \u2013 not the org chart \u2013 must be at the center of the design and user experience ","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Answer"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Question"},{"@type":"Question","name":"2022 commerce trends: 5 ways brands must adapt","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Question1"},{"@type":"Question","name":"The burning customer service question for 2022:","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#Question2"}],"abstract":"The pandemic killed every notion of the proverbial \u201cback office,\u201d and 2022 commerce trends demonstrate this \u2013 as well as the fact that CX practitioners need to rethink what customer experience is supposed to do. ","name":"COVID killed the back office: 2022 commerce trends show CX needs a reboot","image":"https:\/\/cdn-bijap.nitrocdn.com\/AuMaQmessFRMSicXmZsEecJFLEquAyoT\/assets\/static\/optimized\/rev-1570dd7\/wp-content\/uploads\/2022\/01\/commerce-trends-2048x1681.jpg","description":"2022 commerce and e-commerce trends revolve around tech stacks, customer data, customer service, supply and demand, and overall CX. ","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#FAQPage"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2022","item":"https:\/\/www.the-future-of-commerce.com\/2022\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"01","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/01\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"05","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/01\/\/05\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"2022 commerce trends show CX needs a reboot","item":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/05\/2022-commerce-trends-customer-experience\/#breadcrumbitem"}]}]