[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"
  1. People are exhausted and sick. And the repercussions of exhaustion and sickness can easily show up in how well customers’ feel they are being treated.<\/li>
  2. From the brands that topped Newsweek’s 2021 best customer service<\/a> list, based on NPS score, there’s A LOT to learn.<\/li>
  3. The organizations who made the top ten understand that customer service is subjective, and that every single customer will expect something slightly different based on who they are, and their own life experiences.<\/li>
  4. These businesses have also strategically and intelligently added the stress and weight of the pandemic to the customer experience equation, because you simply can’t ignore a global event that affects all of us.<\/li>
  5. Some of the customer experience leaders are brands you would never expect – like a cruiseliner – an industry hit very hard by COVID.<\/li> <\/ol>","name":"Top takeaways on the brands with the best customer service 2022:","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"The 5 key elements of customer service","text":"

    To publish this annual list, Newsweek partners with Statista, and breaks customer service down by the following five categories:<\/p>

    1. Quality of communication <\/li>
    2. Technical competence <\/li>
    3. Range of services <\/li>
    4. Customer focus <\/li>
    5. Accessibility<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"Viking Cruises tops the list of brands with the best customer service, and three hotel chains round out the top 10 \u2013 all pointing to a world in which people started traveling again, but incredibly cautiously.\u00a0Insurance companies and investment companies also rounded out the list nicely \u2013 while only one e-commerce company made the top 10.\u00a0","name":"Our priorities shifted in 2021, and these companies were best able to leverage that shift into a great customer experience by providing the best customer service: ","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"These companies provide the best customer service because they understand who their customer is and what they care about. These brands made sure their customers felt heard, and safe, as people tried to get on with their lives after a year of lockdown.","name":"How do these brands provide excellent customer service?","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer3"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"You want to do everything you can to win that customer over and smooth over the relationship. Oftentimes, if you\u2019ve done your branding exercises well, going back to the brand message and mission will resonate with these folks. ","name":"Customer service challenges: How do you handle difficult customers?","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer4"},{"@context":"http:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Top takeaways on the brands with the best customer service 2022:","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Question"},{"@type":"Question","name":"The 5 key elements of customer service","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Question1"},{"@type":"Question","name":"The 10 brands with the best customer service 2022","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Question2"},{"@type":"Question","name":"How do these brands provide excellent customer service?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer3"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Question3"},{"@type":"Question","name":"Customer service challenges: How do you handle difficult customers?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer4"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Question4"}],"about":"http:\/\/www.wikidata.org\/entity\/Q1060653","abstract":"Providing the best customer service amid an ongoing worldwide pandemic isn\u2019t easy. After all, businesses are made of people, and a lot of people are at their brink. The brands with the best customer service entering 2022 demonstrate a drastic change in customer experience and perception.","image":"https:\/\/cdn-bijap.nitrocdn.com\/AuMaQmessFRMSicXmZsEecJFLEquAyoT\/assets\/static\/optimized\/rev-1570dd7\/wp-content\/uploads\/2022\/01\/Best-customer-service-brands.png","name":"Brands with the best customer service 2022: No more status quo","description":"The brands with the best customer service in 2022 have not ranked before. Discover the brands that have risen and fallen in rank since 2019. 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