CRM systems are a way for companies to manage their interactions with current and potential customers. Customer relationship management software and strategy uses data analysis about customers\u2019 history with a company to improve business relationships with customers, focusing on customer engagement, retention, and ultimately driving sales growth.<\/p>\n
Our expert archive has everything you need to know about CRM. Keep up with news, trends, and best practices. Topics covered include:<\/p>\n
Benefits of customer relationship management<\/p>\n
How CRM for sales and service teams is evolving<\/p>\n
Best practices for improving customer experience<\/p>\n
The differences between CRM and CDP<\/p>\n
Call center CRM<\/p>\n","url":"https:\/\/www.the-future-of-commerce.com\/sales\/crm\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","headline":"The future of service resolution: End-to-end, automated case flows","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","datePublished":"2022-07-05","dateModified":"2022-07-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/matthew-kresch\/#Person","name":"Matthew 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