{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/service\/field-service\/#CollectionPage","headline":"Field Service Category","description":"
Learn the benefits of field service management, discover examples, definitions, and solutions to improve the overall customer and employee experience.<\/p>\n
This page covers:<\/p>\n
Digitalization of field service enables companies realize remarkable benefits in terms of efficiency, productivity, and cost savings.<\/p>\n
A strong end-to-end customer service experience is a must in today\u2019s competitive, customer-centric landscape. This requires supporting the customer throughout the purchase lifecycle, including after the sale.<\/p>\n
All the promises made during the sales journey cannot suddenly be broken once the sale is complete. that were made can\u2019t suddenly be broken with poor support.<\/p>\n
Thanks to FSM, every interaction brings insight, expertise, and precision, thereby increasing over customer satisfaction and loyalty.<\/p>\n
Getting this right has become table stakes. No organization can ignore the options available to ensure an unbroken chain of customer experience.<\/p>\n
FSM is about putting the right tools in the right hands so that first-class service with as little interruption as possible is assumed – throughout the entire customer lifecycle.<\/p>\n
Successful FSM delivers the right people to the right jobs, and is backed by the right parts and knowledge to get the job done.<\/p>\n
Ultimately, customers should consistently get the results they need regardless of whether service is over the phone, in the field, via chat, online messaging, social media, or via email.<\/p>\n","url":"https:\/\/www.the-future-of-commerce.com\/service\/field-service\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","headline":"The future of service resolution: End-to-end, automated case flows","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","datePublished":"2022-07-05","dateModified":"2022-07-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/matthew-kresch\/#Person","name":"Matthew 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