[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"<p>Now let&rsquo;s take a look at customer service trends we expect to emerge &ndash; or become increasingly important &ndash; in the coming year:<\/p> <ol> <li><strong>Customer service becomes the brand<\/strong><\/li> <li><strong>Managing service talent is mission critical<\/strong><\/li> <li><strong>Service will play a bigger role in C-level strategy<\/strong><\/li> <li><strong>Customer service continues to transform business, becoming a crucial throughout the organization, including social media teams<\/strong><\/li> <li><strong>AI becomes table stakes<\/strong><\/li> <\/ol>","name":"5 customer service trends to watch in 2022","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"In recent years, companies have recognized that customer service is a very real extension of the brand, a human face or voice that ideally represents the best of the brand\u2019s desired attributes. Going forward, however, simply acknowledging that service agents are part of the overall brand equation isn\u2019t enough.","name":"Customer service = The face of the brand","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"While employees view work-from-home options \u2013 which many service leaders now offer \u2013 as as a benefit, for employers it means figuring out how to create a unified culture when service agents aren\u2019t co-located. It\u2019s also challenging to create a career path for service agents when they have limited exposure to other parts of the organization.","name":"Talent management and retention becomes a top service trend","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer3"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"It\u2019s fair to say that customer experience \u2013 with service as a supporting pillar \u2013 is receiving more C-level attention than ever before, with many organizations now viewing it as an important element of strategic planning.","name":"Customer service moves to the top of the c-suite agenda","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer4"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"AI becomes basic: Smart technology drives expectations for consumers","text":"Thanks to intelligent technologies, organizations can use automate customer service tasks, allowing reps to spend more time with customer problems that are more challenging to solve.  Automated suggestions can also assist employees in locating the correct solutions \u2013 thereby shortening resolution times.","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer5"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"Rubber meets the road: Service drives transformation","text":"Traditionally, the customer service function has evolved to keep pace with changes in other parts of the organization \u2013 for example, the embrace of e-commerce. Now, we\u2019re seeing service organizations come into their own as strategic partners in business innovation.","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer6"},{"@context":"http:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"5 customer service trends to watch in 2022","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Question1"},{"@type":"Question","name":"Customer service = The face of the brand","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Question2"},{"@type":"Question","name":"Talent management and retention becomes a top service trend","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer3"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Question3"},{"@type":"Question","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer4"},"name":"Customer service moves to the top of the c-suite agenda","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Question4"},{"@type":"Question","name":"AI becomes basic: Smart technology drives expectations for consumers","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer5"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Question5"},{"@type":"Question","name":"Rubber meets the road: Service drives transformation","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Answer6"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#Question6"}],"abstract":"Of all the lessons businesses have learned in the past couple years, the importance of customer service is right at the top. As we look ahead to customer service trends for 2022, it\u2019s certain to become an even bigger priority for businesses.","name":"Customer service trends 2022: Service becomes savior","description":"Customer service trends in 2022: More companies will make service a priority to drive growth, customer loyalty, and C-suite strategies.","about":"http:\/\/www.wikidata.org\/entity\/Q1060653","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#FAQPage"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2021","item":"https:\/\/www.the-future-of-commerce.com\/2021\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"12","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/12\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"14","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/12\/\/14\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Customer service trends 2022: Service becomes savior","item":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/14\/customer-service-trends-examples-strategies\/#breadcrumbitem"}]}]