{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-service\/#CollectionPage","headline":"Customer Service Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-service\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/21\/connected-business-benefits\/","headline":"Connected business benefits: Intelligent customer service, happy customers","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/21\/connected-business-benefits\/","datePublished":"2022-07-21","dateModified":"2022-07-22","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/21\/connected-business-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/02357921ee6ee91d0f4d93dfe5591676?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/02357921ee6ee91d0f4d93dfe5591676?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Intelligent-customer-service_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Intelligent-customer-service_FTR.jpg","height":375,"width":1200},"keywords":["Automation","Collaboration","Customer Service","Customer Service Trends","Intelligent Enterprise"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","headline":"The future of service resolution: End-to-end, automated case flows","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","datePublished":"2022-07-05","dateModified":"2022-07-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/05\/the-future-of-service-resolution\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/matthew-kresch\/#Person","name":"Matthew Kresch","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/matthew-kresch\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/bf1928433ebd777450c64267ba1b3364?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bf1928433ebd777450c64267ba1b3364?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Future-of-service-resolution_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Future-of-service-resolution_FTR.jpg","height":375,"width":1200},"keywords":["Automation","CRM Customer Service","Customer Service","Customer Service Management","Field Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/05\/13\/customer-service-statistics-infographic\/","headline":"Customer service statistics: Infographic reveals what customers want","url":"https:\/\/www.the-future-of-commerce.com\/2022\/05\/13\/customer-service-statistics-infographic\/","datePublished":"2022-05-13","dateModified":"2022-06-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/05\/13\/customer-service-statistics-infographic\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Savage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/05\/service-stats_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/05\/service-stats_1200x375.jpg","height":375,"width":1200},"keywords":["Customer Service","Customer Service Trends","Social Media Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/28\/infographic-types-of-customer-service\/","headline":"Types of customer service: The ultimate infographic","url":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/28\/infographic-types-of-customer-service\/","datePublished":"2022-04-28","dateModified":"2022-04-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/28\/infographic-types-of-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Savage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/customer-service-info_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/customer-service-info_1200x375.jpg","height":375,"width":1200},"keywords":["Best Customer Service","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/06\/customer-service-mistakes-to-avoid\/","headline":"Service fail: 7 customer service mistakes to avoid","url":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/06\/customer-service-mistakes-to-avoid\/","datePublished":"2022-04-06","dateModified":"2022-05-13","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/06\/customer-service-mistakes-to-avoid\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/josh-maday\/#Person","name":"Josh Maday","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/josh-maday\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/bd7e8b81e77548806af83e58df7c2e59?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bd7e8b81e77548806af83e58df7c2e59?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/7-customer-service-mistakes-ftr.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/7-customer-service-mistakes-ftr.png","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Retention","Customer Service","Personalization"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/04\/airline-customer-experience-how-to-win-the-returning-traveler\/","headline":"Airline customer experience: How to win back the returning traveler","url":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/04\/airline-customer-experience-how-to-win-the-returning-traveler\/","datePublished":"2022-04-04","dateModified":"2022-04-12","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/04\/airline-customer-experience-how-to-win-the-returning-traveler\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/#Person","name":"Jen Bailin","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ce718ba1c671c9ed1256feafd68d9198?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ce718ba1c671c9ed1256feafd68d9198?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/airline_feature.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/airline_feature.jpg","height":375,"width":1200},"keywords":["Airlines","Customer Experience | CX","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/30\/customer-service-collaboration-teamwork-makes-the-dream-work\/","headline":"Customer service collaboration: Teamwork makes the dream work","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/30\/customer-service-collaboration-teamwork-makes-the-dream-work\/","datePublished":"2022-03-30","dateModified":"2022-05-25","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/30\/customer-service-collaboration-teamwork-makes-the-dream-work\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/#Person","name":"Isabel Mora","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a7151a4af808888a0e73d76a00a90f90?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a7151a4af808888a0e73d76a00a90f90?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_Customer_Service_Mistakes_to_Avoid_1200x375-002.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_Customer_Service_Mistakes_to_Avoid_1200x375-002.jpg","height":375,"width":1200},"keywords":["Call Center","Collaboration","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","headline":"Agile CX: The holy grail of customer experience","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","datePublished":"2022-03-10","dateModified":"2022-04-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jack-dyson\/#Person","name":"Jack Dyson","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jack-dyson\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8bd1139ac88b729c558b3a684ac35c8c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8bd1139ac88b729c558b3a684ac35c8c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_CX_Agility_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_CX_Agility_1200x375.jpg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Service","Personalization"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/26\/how-to-create-seamless-customer-experience\/","headline":"Seamless customer experience: CX can make or break a brand","url":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/26\/how-to-create-seamless-customer-experience\/","datePublished":"2022-01-26","dateModified":"2022-07-12","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/26\/how-to-create-seamless-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/#Person","name":"Jen Bailin","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ce718ba1c671c9ed1256feafd68d9198?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ce718ba1c671c9ed1256feafd68d9198?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/01\/Sell-ahead_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/01\/Sell-ahead_1200x375.jpg","height":375,"width":1200},"keywords":["Chief Revenue Officer | CRO","Customer Experience | CX","Customer Retention","Customer Service","Personalization"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/20\/how-to-improve-your-service-experience\/","headline":"How to improve your service experience and bring customers back","url":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/20\/how-to-improve-your-service-experience\/","datePublished":"2022-01-20","dateModified":"2022-06-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/20\/how-to-improve-your-service-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/01\/improve-your-service-experience-ftr.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/01\/improve-your-service-experience-ftr.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Retention","Customer Service"]}],"about":["CRM","Customer Experience","Customer Service","Service","Service"]}