{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2c\/#CollectionPage","headline":"B2C Commerce Category","description":"

There’s nothing traditional about what it takes for consumers to click, buy, and come back for more when it comes to B2C commerce.<\/p>\n

Whether D2C, marketplace, subscription, or business model, brands need to respond in real-time to customer needs, and connect supply and demand.<\/p>\n

Discover B2C commerce trends, news, thought leadership, and data.<\/p>\n","url":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2c\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/04\/generation-z-consumer-behavior-what-brands-need-to-know\/","headline":"Generation Z consumer behavior: What brands need to know","url":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/04\/generation-z-consumer-behavior-what-brands-need-to-know\/","datePublished":"2022-07-04","dateModified":"2022-07-18","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/07\/04\/generation-z-consumer-behavior-what-brands-need-to-know\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/david-rand\/#Person","name":"David Rand","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/david-rand\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c437b2aea84e78e5b508c12698f73553?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c437b2aea84e78e5b508c12698f73553?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Gen-Z-Flexes-Commerce-Muscle_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Gen-Z-Flexes-Commerce-Muscle_FTR.jpg","height":375,"width":1200},"keywords":["Consumer Behavior","Generation Z","M-commerce","Retail Trends","Social Commerce","Sustainability","Sustainable Commerce","Sustainable Retail"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/30\/recommerce-examples-benefits\/","headline":"Reduce, reuse, recommerce: The first-rate benefits of secondhand selling","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/30\/recommerce-examples-benefits\/","datePublished":"2022-06-30","dateModified":"2022-07-05","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/30\/recommerce-examples-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/Recommerce-FTR-image.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/Recommerce-FTR-image.jpeg","height":375,"width":1200},"keywords":["Digital Marketplaces","Online Marketplace","Sustainability","Sustainable Commerce","Sustainable Fashion","Sustainable Retail"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/23\/e-commerce-bear-market-impact\/","headline":"Surviving a bear market: What e-commerce brands need to do","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/23\/e-commerce-bear-market-impact\/","datePublished":"2022-06-23","dateModified":"2022-06-22","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/23\/e-commerce-bear-market-impact\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/bernard-chung\/#Person","name":"Bernard Chung","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/bernard-chung\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/7fd67d2d139958f3f0862e7da8fce70d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7fd67d2d139958f3f0862e7da8fce70d?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/e-commerce-bear-market-FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/e-commerce-bear-market-FTR.jpeg","height":375,"width":1200},"keywords":["E-commerce Returns","E-commerce Trends","Retail Trends","Supply Chain"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/14\/metaverse-customer-experience-opportunities\/","headline":"Metaverse customer experience: A world of new opportunities","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/14\/metaverse-customer-experience-opportunities\/","datePublished":"2022-06-14","dateModified":"2022-07-15","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/14\/metaverse-customer-experience-opportunities\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/#Person","name":"Jen Bailin","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jen-bailin\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ce718ba1c671c9ed1256feafd68d9198?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ce718ba1c671c9ed1256feafd68d9198?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/CX-in-the-metaverse_1200x375-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/CX-in-the-metaverse_1200x375-1.jpg","height":375,"width":1200},"keywords":["AI In Retail","Customer Experience Trends","Future of Customer Experience","Future of Retail","Metaverse","Omnichannel Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/13\/how-to-pause-google-ads-for-out-of-stock-items\/","headline":"How to pause Google Ads for out-of-stock items","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/13\/how-to-pause-google-ads-for-out-of-stock-items\/","datePublished":"2022-06-13","dateModified":"2022-06-13","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/13\/how-to-pause-google-ads-for-out-of-stock-items\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/josh-maday\/#Person","name":"Josh Maday","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/josh-maday\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/bd7e8b81e77548806af83e58df7c2e59?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bd7e8b81e77548806af83e58df7c2e59?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/pause-google-ads_1200x375x.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/pause-google-ads_1200x375x.jpg","height":375,"width":1200},"keywords":["Advertising","Digital Marketing","Google","Order Management"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/07\/inflation-impact-on-consumer\/","headline":"40-year ache: Inflation forcing consumers to make choices, cut back","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/07\/inflation-impact-on-consumer\/","datePublished":"2022-06-07","dateModified":"2022-06-25","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/07\/inflation-impact-on-consumer\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Savage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4f47e624eedc690ced9d0f8b84cf5149?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/FCEE_Inflation_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/FCEE_Inflation_1200x375.jpg","height":375,"width":1200},"keywords":["Consumer Behavior","Food Retail","Retail Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/06\/what-is-subscription-commerce-definition-models-examples-benefits\/","headline":"Subscription commerce: Models, benefits, examples inside the e-commerce box","url":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/06\/what-is-subscription-commerce-definition-models-examples-benefits\/","datePublished":"2022-06-06","dateModified":"2022-06-05","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/06\/06\/what-is-subscription-commerce-definition-models-examples-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/subscription-commerce_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/06\/subscription-commerce_1200x375.jpg","height":375,"width":1200},"keywords":["Future of Commerce","Future of E-commerce","Future of Retail","Future of Shopping","Subscription Commerce","Subscription Models","Subscription Services"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/05\/27\/how-to-create-the-best-delivery-experience\/","headline":"How to create the best delivery experience: 3 key factors","url":"https:\/\/www.the-future-of-commerce.com\/2022\/05\/27\/how-to-create-the-best-delivery-experience\/","datePublished":"2022-05-27","dateModified":"2022-05-27","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/05\/27\/how-to-create-the-best-delivery-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mallorie-barabas\/#Person","name":"Mallorie Barabas","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mallorie-barabas\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/0ffc2bbba4050a54bd0257442b1c5a79?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0ffc2bbba4050a54bd0257442b1c5a79?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/05\/best-delivery_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/05\/best-delivery_1200x375.jpg","height":375,"width":1200},"keywords":["Customer Experience Trends","Delivery","Last Mile Delivery","Online Shopping"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/27\/the-future-of-commerce-trends\/","headline":"The future of commerce: 3 trends shaping how we buy and sell","url":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/27\/the-future-of-commerce-trends\/","datePublished":"2022-04-27","dateModified":"2022-06-21","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/27\/the-future-of-commerce-trends\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/283f827308e9964415916a9beba427c6?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/Future-of-Commerce_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/Future-of-Commerce_1200x375.jpg","height":375,"width":1200},"keywords":["CPG | Consumer Packaged Goods","CPG Trends","Customer Engagement","Future of Commerce","Future of E-commerce","Future of Retail","Generation Z","Millennials","Social Commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/20\/voice-commerce-definition-examples-benefits-stats\/","headline":"Voice commerce: Definition, examples, benefits, stats","url":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/20\/voice-commerce-definition-examples-benefits-stats\/","datePublished":"2022-04-20","dateModified":"2022-05-18","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/04\/20\/voice-commerce-definition-examples-benefits-stats\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/josh-maday\/#Person","name":"Josh Maday","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/josh-maday\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/bd7e8b81e77548806af83e58df7c2e59?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bd7e8b81e77548806af83e58df7c2e59?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Customer Engagement and Experience","logo":{"@type":"ImageObject","@id":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","url":"http:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/logo-fcee-schema-app.png","width":278,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/voice-commerce_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/04\/voice-commerce_1200x375.jpg","height":375,"width":1200},"keywords":["Mobile E-commerce","Voice Commerce","Voice Recognition","Voice Shopping"]}],"about":["B2C Commerce","Commerce","Commerce","Customer Engagement","Customer Engagement","Customer Journey","E-Commerce","E-Commerce","Future of Grocery Retail","Mobile Commerce","Retail","Trends"]}