The novelty of e-commerce is wearing off as the market continues to expand, and now consumers are demanding the same high-quality shopping experiences from online retailers that they are used to getting in a physical store.
POPAI suggests that eTailers can learn a thing or two from traditional brick-and-mortar outlets, including improved product presentation (think sophisticated online catalogs and video) and personalization.
Creating a personal connection between brand and consumer has always been the cornerstone of any shopping experience.
In fact, one in three shoppers say they are more likely to buy when a retailer offers a personalized shopping experience.
The question is, what are you waiting for?
